Refund Policy

Transparent and equitable refund terms for your confidence and convenience

Introduction

At CanvasHarvestPulse, we recognize that plans can shift, so we offer a clear and just refund policy. This document outlines the conditions for issuing refunds on yacht charter services.

Please review this policy thoroughly prior to making a reservation. By reserving a yacht with CanvasHarvestPulse, you confirm your acceptance of these refund conditions.

Standard Cancellation and Refund Timeline

Exceeding 72 Hours Prior to Charter

100% Refund

Eligible for: Complete reimbursement less transaction fees

Processing Duration: 5-7 working days

Transaction Fee: €50 for credit card payments

Requirements: Must be submitted in writing through email or telephonic communication

Between 24 and 72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Duration: 7-10 working days

Transaction Fee: €25 deducted from the reimbursement amount

Requirements: A valid cancellation reason is necessary; administrative charges will be applied

Less than 24 Hours Prior to Charter

No Refund

Eligible for: No compensation offered

Exception: Emergencies could be considered on a case-by-case basis

Option: A credit towards future charters may be provided at the discretion of the management

Requirements: Proof may be required for emergency-related refund claims

Cancellations Due to Weather

Weather-related Refund Promise

Your safety is of the utmost importance to us. If our licensed captain determines that weather conditions pose a risk to the safety of charter activities, we offer adaptable choices:

  • Complete Reimbursement: Issued if rescheduling cannot be accommodated
  • Rescheduling: You may alter your booking to a future date without additional charges
  • Credit for Future Use: Issued credit valid for 12 months from the original booking date

Weather Evaluation Procedure

Our weather evaluation takes the following factors into account:

  • Evaluation of wind speed and bearing
  • Assessment of wave heights and oceanic conditions
  • Projections of visibility and precipitation levels
  • Notifications and advisories from the Coast Guard
  • Captain's professional assessment of safety risks

Decision Timing: A call on weather-related cancellations is made at least 4 hours before the slated departure time.

Medical Crisis Reimbursements

Urgent Scenarios

We take into account that medical emergencies happen unexpectedly. The following situations could warrant special consideration for reimbursement:

  • Unexpected illness or injury necessitating hospital admission
  • Loss of an immediate family member
  • Enlistment or sudden recall for military service
  • Summoned for jury duty or a court order
  • Natural disasters impacting travel abilities

Proof Necessary for Processing

In the event of a medical emergency, please submit the following documents for a refund request:

  • Medical statement or hospital admission records
  • Death certificate, if relevant
  • Official orders from the military
  • Court notice or jury service summons
  • Emergency declarations or travel advisories

Handling: Refunds in emergencies are processed within 3-5 business days after submission of required documentation.

Cancellations Due to Operational Factors

Technical Difficulties

Should your designated vessel be out of service due to mechanical issues that cannot be immediately remedied:

  • Substitute Vessel: We'll endeavour to arrange a similar substitute vessel
  • Complete Reimbursement: Granted when no appropriate substitute is available
  • Partial Reimbursement: If the replacement vessel is of a different value
  • Additional Compensation: We may offer further compensation for any inconvenience caused

Unavailability of Crew

In the rare event that certified crew members are unavailable:

  • Replacement crew will be arranged, if possible
  • Full reimbursement if the charter must be cancelled
  • Opportunity to reschedule without incurring extra charges

Refund Processing Methods

Repayment Means

Refunds are directed back to the original mode of payment used for the initial booking:

  • Credit Card Transactions: Completion within 5-7 business days
  • Bank Transfer Reimbursement: 7-10 business days to process
  • Cash or Cheque: Processed within 3-5 business days

Service Charges

Credit Card Transactions

A €50 charge applies for cancellations made over 72 hours ahead of the reservation

Bank Transfer Transactions

An administrative fee of €25 is applied for all bank transfer refunds

International Transactions

Additional charges may be incurred for international refunds

Credit for Future Charters

Issuance of Credits

There are specific instances when we may offer credits in place of refunds:

  • Cancelations made within less than 24 hours' notice
  • Cancellations related to weather conditions
  • Voluntary requests to reschedule
  • Changes due to operational disruptions

Credit Guidelines

  • Validity Period: Credits are valid for 12 months from the date they are issued
  • Non-transferability: Credits cannot be transferred to other individuals
  • Value: Credits cover the full value of the charter without any transaction fees
  • Application: Credits may be applied towards any new charter bookings
  • Expiry: Credits must be used within the 12-month validity period without exception

Compensation for Partial Services

Disruptions in Service

If your yacht charter experience is disrupted or shortened due to situations within our jurisdiction:

  • A proportional refund based on the unused portion of the service
  • A credit equal to the remaining value of the disrupted charter for future use
  • Complimentary extras or upgrades may be offered

Interruptions Caused by Guests

If a charter concludes prematurely due to guest behavior or violating safety guidelines:

  • No reimbursement for the remaining time
  • Full payment is still required
  • Guests may incur additional charges

Addressing Discrepancies in Refunds

If a dispute arises regarding a refund decision, the following options are available:

  • Request a reevaluation by our administrative team
  • Submit more detailed documentation or proofs
  • Look for solutions through consumer advocacy groups
  • Explore legal options according to the prevailing laws

Procedure for Requesting Refunds

Step 1: Reach Out to Us

Commence your refund application through:

Step 2: Submission of Details

Your refund requisition should include:

  • Confirmation code of the booking
  • Specific charter date and time
  • Reason for the cancellation
  • Any relevant supporting documents (if necessary)
  • Desired method for obtaining the refund

Step 3: Verification and Action

We will acknowledge your submission within one day, appraise it based on this policy, communicate our verdict in two days, and proceed with sanctioned refunds within the timeframes mention above.

Crucial Reminders

  • All applications for refunds must be documented in written form
  • Reimbursements are carried out in € irrespective of the currency used for the initial payment
  • Purchasing travel insurance is highly recommended
  • This policy is subject to updates with a 30-day prior notification
  • All refunds conform to relevant tax policies and regulations

Getting in Touch

To inquire about refunds or to initiate a refund request:

Refunds Department
CanvasHarvestPulse Marine Services Ltd.
Yacht Haven Grande
Nice 06300
France

Phone: +33 4 93 01 23 45
Email: [email protected]
Office Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Last Revised: September 10, 2028

This refund policy is formulated to be fair and straightforward. We encourage you to understand these terms in detail before booking and reach out to us for any clarifications.